Connected Care: Supporting ECHO Patients with the Care of Chronic Conditions
At ECHO, we know that facing multiple chronic conditions can be very challenging for many of our patients. That is why we are pleased to offer a new Chronic Care Management (CCM) program called Connected Care.
This program helps you manage chronic health conditions outside of your regularly scheduled office visits – at home, whenever you need us. You can text our office through Connected Care anytime for help with appointments, refills, advice, or anything related to your health. Our team at Connected Care will also check in with you regularly to keep you healthy and out of the hospital.
This program is available to our Medicare and Medicare Advantage patients.
About Connected Care
Connected Care is a program for our patients who are diagnosed with 2 or more chronic conditions, such as diabetes, heart disease, high blood pressure, arthritis, and others. A dedicated team member is assigned to assist you with:
- Developing and managing a comprehensive care plan
- Checking in on your health via text messages and/or phone calls
- Managing your medication
- Educating you on best practices for managing your chronic conditions
- Coordinating your care and visits with your healthcare providers
Program Benefits
No more phone tag. Text us anytime.
Not feeling well? Need a refill? Have a question? Simply text us at your convenience. Handle all the little things faster without waiting for a callback or scheduling a visit so you can spend more time doing what you love.
A personal healthcare assistant. Text your care team for help with:
• Scheduling appointments, follow-ups, and sick visits
• Questions about your health, medication, and symptoms
• Requests for refills, referrals, lab results, and more
Your very own health coach. A dedicated care manager to help with:
• Personalized care plan to help you achieve your health goals
• Weekly health reminders, tips, and assistance via text
• Monthly care plan review to keep you on track
Your Partner in Care
ECHO’s Connected Care team members are here to provide ongoing support via text message – 24 hours a day, seven days a week. You can also message them directly with any questions or concerns.
(860) 968-0293
We encourage you to communicate regularly with your care manager. We’re always glad to hear from you, and it’s important that we know how you’re doing. If you feel like you are receiving too many communications, we can modify to meet your needs.
Costs of Connected Care
Like your other healthcare needs, this program may have a small copay depending on your insurance. Many patients do not incur additional charges. Connected Care helps prevent unnecessary hospital visits and will save you hundreds of dollars for each prevented visit. If you decide that the program is no longer valuable, you can unenroll at any time.
Enroll in Connected Care
Please contact us at (860) 968-0293 to learn more about the program. We can answer questions, see if you qualify, and get you enrolled today.
What Patients Share About Connected Care
- I find it helpful to be prodded to think constructively about my health in the moment. I love that you send me a reply. I feel heard. I fell into a “I forgot…” thinking sequence while packing and moving. Your texts helped me pause and regroup. Thank you!
- It certainly makes us mindful of our health. I love the little tips you send along. This service is huge benefit!
- I have loved being able to connect with someone. I give Connected Care a 10 out of 10 all the way!
Meet Our Connected Care Team
We are pleased to have a dedicated and highly qualified team readily available for our Connected Care patients. Click below to learn more about them.
Anna
I am a dedicated and compassionate licensed vocational nurse with 10 years of experience in the healthcare field. I have a passion for helping others and making a positive impact on their lives, which led me to pursue a career in nursing. I have worked in various healthcare settings, including hospitals, clinics, and home healthcare, allowing me to gain a diverse range of skills and knowledge.
In addition to my clinical skills, I am a strong advocate for patient education and empowerment. I believe that by providing patients with the necessary knowledge and tools, they can actively participate in their own healthcare decisions and improve their overall well-being.
I am committed to staying current with the latest advancements in nursing practice and continuously enhancing my skills through ongoing education and professional development. I am a lifelong learner and always strive to provide the highest quality of care to my patients.
I am excited to be a part of the nursing profession and look forward to continuing my journey as a nurse, providing compassionate and evidence-based care to those in need in person or remotely.
Taylor
I have been a nurse for 3 years. After spending several years in the healthcare industry, my passion for helping others continued to grow and lead to my career in nursing.
After graduating with my LPN degree, I began my career at my local Health Department and an assisted living facility. I am passionate about providing quality care and working with my team to ensure my patients are receiving the best care possible.
Morgan
I have been a nurse for 3 years and have been fortunate enough to work in a variety of places with a variety of people! I started in a non profit clinic, then moved to the Emergency Department where I have spent most of my nursing career, and most recently I was a corrections nurse.
I spent 17 years before becoming a nurse as a bartender, which is where I discovered how much I love to connect with and help people. Because of this I started to volunteer with the fire department which ultimately led to going into nursing school.
I work hard to make sure that I treat everyone as I would like them treated if they were my family, and I am very passionate about being an advocate for those in need.
Erica
I have been a Nurse for a little over a year. II have worked in a variety of healthcare settings ranging from pediatric to geriatric care. In addition to being an LVN, I am also a Lactation Consultant and provide lactation services to moms in need. I strive to be the very best nurse for all my patients. And provide them with caring, compassionate and thorough nursing care that they all deserve.
Rebekah
With over 10 years of experience in the healthcare industry, I am a Clinical Nurse Specialist with a degree in Cancer Registry Management and a passion for improving patient outcomes through technology and education.
I have worked with leading companies that leverage healthcare information technology (HIT) to connect patients with clinical trials, treatments, and providers, using data-driven and patient-centered approaches. Most recently, I was part of the team at 83bar, the patient activation company, where I applied my core competencies in communication, healthcare, and HIT to provide personalized and compassionate support, guidance, and follow-up to patients who were seeking solutions for their health and wellness challenges. I also contributed to the company’s mission of empowering patients to take charge of their own health, by using a proprietary platform that integrated healthcare data, communication, and education. Additionally, I worked as an independent contractor at Tempus Labs, where I helped collect, analyze, and share genomic and clinical data for cancer research and precision medicine.
In both roles, I demonstrated my commitment to learning and advancing the field of cancer care, as well as my ability to work collaboratively and effectively with diverse teams and stakeholders. Prior to this, I worked in multiple clinical settings for 4 years to provide patient care in areas such as express care, internal medicine, gastroenterology, nephrology, and family practice. I loved them all because I love and enjoy helping people more than anything.
Benefits of Chronic Care Mgmt for Patients & Practices
High-quality care between visits
- A cancer diagnosis can upend a patient’s life. ECHO’s Connected Care program – funded through Medicare reimbursement for Chronic Care Management – helps provide the continuous care and support their patients need.
- ECHO maintains an impressive 95% patient engagement rate for 1500+ at-risk patients – enabling the practice to surface issues and intervene early to keep their patients out of the ED or hospital.
Satisfied, empowered patients
- ECHO patients can text or call their chronic care managers for rapid help – no waiting on hold, no impersonal scripted monthly check-ins. ECHO patients report a 9.4/10 average satisfaction score with the practice’s Chronic Care Management program.
- LPN care managers check in proactively with patients and are fully integrated with their practice’s clinical workflows.
Enhanced, cost-effective infrastructure for patient care
- ECHO’s CCM program infrastructure helps facilitate Patient Navigation and Social Determinants of Health (SDoH) programs.
- Chronic Care Management allows ECHO to offer comprehensive whole-person care and support to their oncology patients – while generating revenue the practice can use to reinvest in additional staff and quality initiatives.
If you are a healthcare professional or practice interested in implementing CCM at your practice, click here for a recent webinar where Dr. Kapur and his team discuss how CCM benefits patients and the practice.